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Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to availability issues. If this is the case with the gift you’ve selected, Pembertons Florist will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

Our 24 hour guarantee

It was a pleasure to give this order our personal attention. We consider every order an opportunity to provide complete satisfaction. Whether you ordered these flowers yourself, or received them from someone, please phone us at once if you are not completely satisfied in every way.

Same-Day and Next-Day Delivery in U.S. and Canada

In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm, in the recipient’s time zone (excluding holidays and peak floral delivery periods.) Otherwise, it will be delivered on the next deliverable day.

Sundays and Legal Holidays

Delivery service is often NOT available in many areas on Sundays or legal holidays. Items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary.

Requests for A.M. or P.M. Delivery

Please order at least 24 hours in advance if you want to specify a specific time of delivery.

Peak Floral Delivery Periods

NOTE: At peak floral delivery periods, Christmas, Valentine’s, and Mother’s Day s, please order a couple days in advance to guarantee desired delivery date.